First replies in minutes, not mornings.
Every new ticket gets read, investigated and answered in draft by an agent — with your tone, your policies, your knowledge base. Your team reviews what's sensitive and lets the rest fly.
Free while in beta · No credit card · Runs on your models and tools
Login fails after password reset
Invoice mismatch — checking order log
Pulling the billing history…
Refund request (enterprise plan)
Needs your approval — policy edge case
How do I export my data?
Auto-sent, KB article linked
The week you know too well
The queue owns your mornings
Overnight tickets pile up, and the first two hours of every day are triage — before anyone gets to the hard problems.
Answers live in veterans' heads
The same ten questions get re-answered from scratch because the knowledge base is always six months out of date.
Consistency slips under load
On busy days, tone gets curt, policies get misremembered, and escalations that should happen don't.
What support teams run on Veloop
Start with triage, then let the loops that feed it — knowledge-base upkeep and escalation digests — keep quality compounding.
Ticket triage & reply drafting
On every new ticket
- Agent
- Reads the ticket, pulls account context and KB articles, drafts a reply in your tone with the right links.
- Human
- Reviews sensitive or high-value replies before they go out; routine ones auto-send by your rules.
Knowledge-base gap filler
Every Friday
- Agent
- Clusters the week's tickets, finds questions with no KB article, and drafts the missing ones.
- Human
- Approves or edits each draft — the KB stays current without anyone 'owning documentation'.
Escalation digest
Every morning
- Agent
- Spots repeated bugs, angry-customer patterns and SLA risks across yesterday's tickets; writes a morning digest.
- Human
- Routes real issues to engineering with full context already attached.
From reading this to a first run — about ten minutes
Paste one prompt
Hand the starter prompt to Claude Code, Codex or any agent. It installs the CLI, creates your account, and wires up the loop — about ten minutes to a first run.
Agents run the loop
On schedule or on trigger, agents pick up tasks, follow your playbooks, comment as they go, and move cards across the board.
You approve what matters
Watch live, weigh in with a comment, approve the gated steps. Every run makes the playbooks — and the next run — better.
Agents do the work. You keep the control.
Approval gates you define
Nothing customer-facing moves without a human unless you explicitly allow it — per loop, per stage.
Your models, your tools
Vendor-independent by design. Agents run with the CLIs, APIs and models you already use.
Unlimited free runs
Pricing counts loops with accountable humans — never runs, tasks or agents. Volume is free.
No lock-in
Playbooks are plain markdown you own. Your processes stay yours — exportable, portable, readable.
Before and after the loop
Veloop for support teams, answered
- Will customers get raw AI replies?
- You choose per category. Sensitive topics — refunds, churn risk, enterprise accounts — wait for human approval. Routine how-to answers can auto-send once you trust the loop. Most teams start with everything reviewed and loosen gradually.
- How does the agent know our policies?
- Playbooks: tone rules, escalation criteria, refund policy — plain markdown the agent reads on every run. When a draft gets a policy wrong, you fix the playbook once instead of retraining the whole team.
- Does it work with our helpdesk?
- Agents drive the tools you already use via API or CLI — Zendesk, Intercom, Freshdesk, a shared inbox. The loop's board mirrors ticket flow, so your team keeps one view across agents and humans.
- What does it cost?
- Free while in beta. Pricing counts loops with accountable humans — never tickets, runs or agents — so volume spikes don't change your bill.
Veloop for other teams
Tomorrow's queue could arrive pre-drafted.
Set up the triage loop in about ten minutes — free while in beta.